Who we are
Energy Queensland is Australia’s largest, wholly government-owned electricity company.
We service customers and communities through our distribution businesses Energex and Ergon Energy Network, our regional Queensland retailer Ergon Energy Retail, and our integrated energy solutions provider Yurika.
With more than 9,300 employees, we energise Queensland communities right across the state and, through Yurika’s services, increasingly to a growing national footprint.
As we invest in new technologies, strengthen our future capabilities and evolve our workforce, we’re excited and committed to supporting the renewable energy transition.
Image provides an illustration of the Energy Queensland brands.
Services to Queenslanders
2,410,000 connected customers
772,000 retail customers
Yurika - major project delivery across Australia
9,300+
Employees
581
Graduates and apprentices
210,000 km
Powerlines (overhead and underground)
35,700 GWh
Electricity distributed (a year)
Delivering Experience Excellence: Our Customer Strategy
As part of our Energy Queensland Strategic Plan 2032 (PDF 2.9 mb), we are focussed on delivering ‘Experiencing Excellence’ as we work towards setting new standards for customers in their energy transition.
A key enabler to delivering this experience excellence is our Energy Queensland Customer Strategy (PDF 3.6 mb) – a principles-based framework we’ve developed to manage our customers’ experience and provide practical guidance for our people in supporting them to be customer-focused and achieve optimal customer outcomes.
Our Customer Strategy Principles
Know our customers
We take the time and effort to listen to our customers and understand their differing needs.
Empower our customers
We provide our customers with information and guidance to make informed choices around their electricity usage to maximise value.
Make it easy for our customers
We strive to streamline and simplify our end-to-end processes resulting in effortless customer experiences.
Collaborate with our customers
We collaborate with our customers, including our stakeholders and others in the energy industry, to deliver shared value.
Reconciliation Action Plan
Our Reconciliation Action Plan 2023-25 (PDF 9.4 mb), represents our ongoing commitment to reconciliation.
Our vision for reconciliation is an Australia with respect, equity and unity between Aboriginal and Torres Strait Islander peoples and other Australians, that accepts and acknowledges our shared history.
At Energy Queensland, this means building strong connections, learning from First Nations peoples and cultures, centring on the aspirations of First Nations communities, and working together to safely deliver secure, affordable and sustainable energy solutions.
The Energy Charter
We are a proud #BetterTogether Collaborator and we are committed to working across the energy supply chain to seek better outcomes for our customers and communities.
Find out more about the Charter at www.theenergycharter.com.au.
The five Energy Charter principles
- We will put customers and community at the centre of our business and the energy system
- We will improve energy affordability for customers and communities
- We will provide energy safely, sustainably and reliably
- We will improve the customer and community experience
- We will support customers and communities facing vulnerable circumstances.